Catering Policy

Thank you for trusting us with your event. Catering trays are cooked to order in our kitchen at 6538 4th Ave S, Suite 1, Seattle. This page explains how ordering, changes, cancellations and refunds work, so there are no surprises on either side.

Placing a catering order

• Catering order is pickup only.
• 24 hours notice minimum. The earliest pickup we can offer is the next business day, at least 24 hours after you order.
• Business hours. Pickup times run 10:30 AM to 7:30 PM. We are open Monday and Wednesday through Sunday, and closed Tuesday.
• Tray sizes. Small serves 6–8, Medium serves 10–12, Large serves 16–18. Portions vary by dish; if you are unsure, call and we will help you size the order.
• Payment. Payment is taken when you place the order, through Stripe, Apple Pay or PayPal. We never see or store your card number.

Special instructions and allergies

Tell us what you need and we will do our best to accommodate it. When you place your order, use the Special instructions box to note things like:

• Allergies and dietary restrictions — peanut, shellfish, gluten, vegetarian, vegan
• Preparation requests — sauce on the side, no fish sauce, mild instead of spicy
• Labeling for your guests — which trays are vegetarian, which contain nuts
• Serving needs — extra utensils, plates, napkins, serving spoons

Food safety notices

Holding and serving catering food safely

Once you collect your order, food safety becomes shared with you. Please:

• Serve within 2 hours of pickup. Under Washington food-safety rules, hot food held below 135°F or cold food above 41°F for more than two hours should be discarded — four hours if the room is above 90°F.
• Transport promptly and keep trays covered. Do not leave food in a warm car.
• Keep hot food hot and cold food cold at your event — chafing dishes, warming trays or coolers as appropriate.
• Refrigerate leftovers within 2 hours and use within 3 days.

We prepare and hold all food to Washington State Retail Food Code standards and our kitchen is permitted and inspected by Public Health — Seattle & King County. Our responsibility for food safety ends at pickup; after that it depends on how the food is transported, held and served.

Changing your order

Plans change. As long as there is enough time for our kitchen to adjust, we are glad to update your order.

• More than 48 hours before pickup: change items, quantities and tray sizes yourself in your account — no fee. We price the change live: you pay any difference, or we refund it automatically.
• Up to 24 hours before pickup: change your pickup time or special instructions yourself, any time — these never carry a fee.
• Adding to an order: welcome any time we can still source and cook it. If the new total is higher, we will send a secure payment link for the difference.
• Reducing an order: if the total drops, we refund the difference to your original payment method.
• Inside 48 hours: call us at (206) 693-3311. Small changes are often still possible, but tray changes can no longer be made online because ingredients have been bought for your order.

To request a change, sign in to your account, open the order under Upcoming orders, and choose Request a change. Your request goes straight to our kitchen manager, who will confirm by email — usually the same day, and always within one business day.

Catering Cancellation & Liquidated Damages Policy

Because catering orders require advance purchasing, scheduling, staffing, preparation and packaging, cancellation charges are established in advance to reasonably compensate Huế Vietnamese Cuisine for costs and losses that may result from cancellation as the scheduled pickup time approaches.

Purpose of cancellation charges

These cancellation charges are intended as liquidated damages and reasonable compensation for anticipated losses. They are not a penalty. Cancellation charges are intended to reasonably compensate Huế Vietnamese Cuisine for costs and losses incurred as a result of cancellation.

Those losses may include, as applicable:

• Ingredients purchased specifically for your order
• Nonreturnable or specially ordered ingredients
• Food preparation and production labour
• Staff scheduling and labour commitments
• Packaging and catering supplies
• Preparation time and administrative costs
• The loss of the opportunity to accept another order for that time

Both parties acknowledge that the precise loss caused by a last-minute catering cancellation is difficult to determine in advance, which is why these amounts are agreed when the order is placed.

Rescheduling

A request to reschedule is not automatically a cancellation-free change. Rescheduling is subject to availability, and may be treated as a cancellation and a new order where the change materially affects purchasing, staffing, preparation, or our ability to accept other orders. Any applicable cancellation charge is determined by the timing of your request.

Deposits, prepayments and non-fulfilment

• Catering is paid in full when ordered; that payment is credited to your order.
• If you cancel, any amount retained is applied to the applicable cancellation charge, and any remaining refundable balance is returned to your original payment method.
• If we cannot fulfil your order for any reason, you receive a full refund with no charge, and we will call you as soon as we know.

Refund timing

• Refunds are issued to the original payment method — card, Apple Pay, or PayPal.
• Once we approve the refund, it usually appears within 5–10 business days, depending on your bank. PayPal refunds are often faster.
• You will receive an email confirming the refund amount and any fee applied.

Large orders

For orders over $500, or for weddings, office events and parties where timing is critical, please call us at (206) 693-3311 when you order. We may ask for more than 24 hours notice on very large orders so we can source everything at its best, and we will confirm your pickup window personally.

Agreement, liability and governing law

Placing a catering order means you accept this policy and our Terms & Conditions.

• Pickup only. We do not deliver, and we are not responsible for food once it leaves our restaurant — including transport, holding temperature, and how it is served at your event.
• Accuracy of your order. Please review your confirmation email when it arrives. Tell us about any error as soon as possible so we can correct it before we cook.
• Limitation of liability. To the fullest extent permitted by Washington law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses — for example event costs, lost profits, or venue fees.
• Circumstances beyond our control. If we cannot fulfil an order because of events outside our reasonable control — utility failure, severe weather, illness, supply shortage, or a public-health order — we will contact you as quickly as possible and refund you in full.
• Governing law. This policy is governed by the laws of the State of Washington. Any dispute will be brought in the state or federal courts located in King County, Washington.
• Nothing here limits any right or remedy that cannot lawfully be waived or limited under applicable law. If any provision is found unenforceable, the remaining provisions stay in effect to the fullest extent permitted by law.
• Electronic acceptance. By ticking the acknowledgement box and completing a catering order online, you agree to these Catering Terms including this Cancellation & Liquidated Damages Policy. Your acceptance, and the date and time of it, are retained as part of the order record, and the terms you accepted are included in your confirmation email so you can save or print them.
• Version. We may update these terms. The version that applies to an order is the version shown to and accepted by you when that order was placed.

Questions

Questions? Contact us at [email protected] or call us at +1 206-693-3311.
6538 4th Ave S, Suite 1 · Seattle, WA 98108 · Mon, Wed–Sun 10:00 AM – 8:00 PM · Closed Tuesday

For anything urgent about an order in the next few hours, please call — it is much faster than email.